As needed, We will provide You with regular ongoing status reports until the Service returns to operation. Level 1 Errors will be escalated to Our delegated support manager. Level 1 (High): We will immediately undertake a concerted support effort in accordance with industry standard best efforts to resolve the problem, if possible, until the Service is returned to operation.Level 3 (Low): Error that disables only certain non-essential functions, does not affect normal operation of the Service, and does not have an impact on Your business operations.Level 2 (Medium): Error that disables major functions from being performed and therefore affects the normal operation of the Service.Level 1 (High): Error that results in loss of all of the Service’s processing capability.For purposes of this section an “Error” is defined below and classified as either Level 1 (High), Level 2 (Medium), or Level 3 (Low).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |